Refund policy

Returns Policy

We offer a 10-day return policy. You have 10 days after receiving your item to request a return.

Eligibility

Item must be in the same condition as received — unworn, unused, with tags, and in original packaging.
Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

Return items should be sent to:

PO Box 388
Simpson, NC 27879

Please note: Items sent back without prior approval will not be accepted.

Damages & Issues

Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.

Exceptions / Non-Returnable Items

The following cannot be returned:

Custom or personalized products
Sale items or gift cards
Perishables (food, flowers, plants)
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases

If you’re unsure about a specific item, please reach out before purchasing.

Exchanges

The fastest way to exchange is to return the original item and place a new order once your return is approved.

Refunds

In the case of returning an item for a refund, you will receive a full refund for the order amount MINUS shipping and a 20% restocking fee. If you received free shipping, your order will be refunded for the full amount minus $6.99 and a 20% restocking fee.

We’ll notify you once your return is received and inspected. If approved:

A refund will be issued to your original payment method within 10 business days after receiving the return.
Processing times vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at ashley@copperashes.com.

Last Updated: 09/05/2025